Services

Exploratory Visit

Clinic Performance Analysis

Analysis of your clinic’s day-to-day performance to see what tools and solutions you need to help your business reach its full potential.

This in-depth exploratory visit of your clinic will be conducted by one of our expert consultants along with you and your team. We will observe your day-to-day operations first-hand and interview all of your key staff members. We then analyze the Key Performance Indicators of the entire clinic to provide a comprehensive view of the strengths and weaknesses as well as highlight opportunities and threats that you will need to consider to build your clinic for the future.

Converting a good dental practice into an outstanding and successful one begins here.

Our formula is to divide the business into 5 key areas, assess the current situation and help you to map out the future and best practice methods of each area of your clinic’s operations.

5 key areas of your business we analyse

01.
BUSINESS
MANAGEMENT SYSTEMS
02.
MARKETING
AND BRANDING
03.
OPERATIONAL CLINIC
MANAGEMENT SYSTEMS
04.
PATIENT JOURNEY
SALES PROCESS
05.
FINANCE
MANAGEMENT SYSTEMS

Important processes in analyzing
your business

  1. LIVE IN ACTION OBSERVATIONS OF THE BUSINESS – DAY-TO-DAY OPERATIONS
  2. ANALISING KEY PERFORMANCE INDICATORS OF YOUR CLINIC
  3. DETAILED ONE-ON-ONE INTERVIEWS AND MEETINGS WITH TEAM MEMBERS
  4. MEETINGS WITH BUSINESS OWNERS TO UNDERSTAND LONG-TERM OBJECTIVES AND VISION OF THE BUSINESS

TRAINING FOR THE ENTIRE TEAM

PATIENT EXPERIENCE CONSULTANCY

We at Pallas Management Solutions strongly believe that a positive patient experience should be the foundation of any management system we implement.
All actions and decisions should be driven by a desire to achieve patient experience excellence.

We aim to help clinics improve their patient experience performance by providing the Patient Experience Enhancement Program.

Develop a roadmap for success

Whether your clinic has hit a wall trying to improve its patient experience or you’re just getting started on your journey, Pallas Management Solutions can help you achieve better performances as a team and better results as a clinic.

Starting with a comprehensive clinic assessment, we will generate a customized roadmap. This roadmap is populated with recommendations tailored to your clinic`s current status and aligned with its future objectives.

DEVELOP A CUSTOMIZED PATIENT EXPERIeNCE
ENHANCEMENT PROGRAM

Pallas Management Consultancy guides clinics towards superior customized patient experience.
Our systems are bespoke and we do not use nor advocate off-the-shelf solutions. This insistence on customised, highly tailored strategies means we are able to empower the clinics we work with to take control of their own development.

Clinic stakeholders are better equipped to train their staff in the principles of service and superior patient experiences.
We help you create, customize and deliver Patient experience enhancement training sessions that reflect your business culture and the needs of your staff.

img-process-flow

Goal: Understand the current culture from various perspectives

MILESTONE 1

  • Focus groups
    • Associates
    • Leaders
    • Patients
  • In-depth interviews
    • Key Stakeholders
  • Mystery shopping
  • Data Review
  • Service excellence infrastructure review
DELIVERABLE:
Thorough report with gap analysis core recommendations and critical steps.

Goal: Articulate vision and lay a firm foundation for behavior and operational change.

MILESTONE 2

  • Kickoff
  • Service vision
  • Leadership development plan
  • Power of One
  • Service team action plan
  • Standards and competencies
  • Engagement and standards coaching
  • Individualized leadership coaching
DELIVERABLE:

Clear action steps and metrics for results.

Goal: Drive behavioral changes that are aligned with vision.

MILESTONE 3

  • Leadership workshops
  • Train – the – Trainer
  • Organization – wide training
  • Operational alignment of processes and standards
  • Onboarding
  • Individualized leadership coaching
DELIVERABLE:
Clear action steps and metrics for results

Goal: Reinforce alignment and continue raising the bar on service excellence.

MILESTONE 4

  • Monitor satisfaction data
  • Annual work plan
  • Ongoing leadership development
  • Ongoing standards training
  • Ongoing recognition
  • Ongoing operational alignment
  • Individualized leadership coaching
DELIVERABLE:
Best practice expertise to continue raising the bar.

OUR UNIQUE APPROACH

Clinic Management Consultancy

We at Pallas Management Solutions believe that strong and professional clinic management is the cornerstone of any sustainable and successful dental clinic. Most dental clinics are made up of very talented dental professionals but it is often the efficiency within the management process and day-to-day operations that is lacking.

Our unique approach aims to balance the commercial reality of your dental clinic with the individuality and personality that your practice represents.

When you work with Pallas Management Solutions
on a consultancy basis we aim to help you:

  1. A much more effective and motivated team
  2. Significantly improved practice efficiency
  3. Appropriately budgeted practice overheads and operational costs
  4. A patient experience that establishes loyalty
  5. Increased revenue and profits
  6. A visible reduction in stress and anxiety from the dental team

PALLAS MARKETING SERVICES

WE CREATE UNIQUE AND POWERFUL BRAND IDENTITIES & MARKETING STRATEGIES

At Pallas Marketing, we offer bespoke and individually-tailored marketing tools to dental clinics in the UAE. We work closely with our clients to understand their vision, mission, values and objectives. This multifaceted approach means we are able to create a unique and powerful brand identity and generate an effective marketing strategy to drive business growth.

Our team of marketing professionals and graphic designers are experts in the field of dental business marketing. We’ll strategize solutions to help increase your clinic’s client base and improve its market share.

WHAT WE OFFER

a complete marketing portfolio for your clinic:

  • Fully branded and bespoke marketing campaigns
  • Complete branding for new clinics or re-branding for existing clinics
  • website Design, Development & Search Engine Optimization
  • Social media STRATEGY, management & Creation
  • Practice print material, such as brochures, patient information leaflets, posters, referral cards etc.
  • Photography
  • Promotional videos

Healthcare Recruitement Services

Pallas Recruitment Consultancy

Pallas Recruitment recognizes its clients’ needs in achieving both their short and long term objectives and in building a powerful workforce for the future.

We at Pallas Recruitment realize how important it is to have the right people in your business and their role in achieving your objectives. However, we also understand how difficult it is to find the best professionals for your dental clinic.

Working in partnership with some of Europe’s leading dental recruitment consultancies, we have developed a network of European-wide dental professionals looking for opportunities to practice dentistry in the Middle East. By advertising year round, we’re constantly on the lookout for suitable candidates that match our clients’ needs.

All of this means that we are always on hand to help with staffing requirements. You can also rest assured that every dental professional we represent goes through a careful selection process consisting of interviews and background checks to ensure they are eligible to work in Dubai.

Our specialist recruitment consultants will work closely with you to better understand business culture. This allows us to match candidates seamlessly with your organization, focusing not just on the best match on paper, but finding the perfect new addition to your existing team.

We understand that every clinic is unique and will have different preferences when it comes to hiring new staff. Our expert team will strive to find you the type of candidate that reflects your business ethics and helps you move closer to delivering an ever better patient experience.

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+971 4 278 5191    |    info@pallasmanagementsolutions.com