PX Enhancement Program

PX Enhancement Program

PX Enhancement Program

With our Patient Experience Enhancement program we aim to providing learning opportunities for all members of the team (clinicians, nurses, patient care team, patient coordinators) to aid our client clinics to create a “patient first” culture through educational platforms.

Workshops

Workshops

WORKSHOPS

Our workshops are specifically designed to cover all touch points of the patient journey and enhance the experience within your clinic by training each member of your team.

Patient Care Workshop

1 DAY WORKSHOP

This one day workshop is specifically designed to upskill your front desk team in areas that enable them to continuously provide professional and compassionate care to patients. They will help that have a clear understanding on the importance of their role in shaping excellent patient experience whilst ultimately positively affecting business outcomes.

Patient Centered Communication Workshop

Patient Centered Communication Workshop

1 DAY COURSE

We strongly believe that patient communication plays a significant role in creating Patient Experience Excellence. This is why one of the main objectives of this workshop is to showcase to delegates the importance of communication in building a loyal base, increased patient satisfaction and improved experience in the dental clinic.

Patient Coordinator Workshop

Patient Coordinator Workshop

1 DAY WORKSHOP

To enable candidates to effectively introduce the role of the patient coordinator while successfully demonstrating the importance of the role and protocols. The patient coordinator will have a good understanding on the role they play in enhancing Patient Experience and improving patient loyalty to the clinic.

PX Management Workshop

1 DAY WORKSHOP

This workshop is designed to enrich clinic managers on how to run a patient centered clinic. It will provide an understanding on how to manage focusing on both patient perceptions and business outcomes. By having the right management focus we can create a patient centered clinic where we keep our patients in the center of whatever we do. This leads to engaged patients, engaged employees and most importantly a successful healthcare business.

Patient Care Workshop

Patient Care Workshop

1 DAY WORKSHOP

This one day workshop is specifically designed to upskill your front desk team in areas that enable them to continuously provide professional and compassionate care to patients. They will help that have a clear understanding on the importance of their role in shaping excellent patient experience whilst ultimately positively affecting business outcomes.

Patient Centered Communication Workshop
Patient Centered Communication Workshop

Patient Centered Communication Workshop

1 DAY COURSE

We strongly believe that patient communication plays a significant role in creating Patient Experience Excellence. This is why one of the main objectives of this workshop is to showcase to delegates the importance of communication in building a loyal base, increased patient satisfaction and improved experience in the dental clinic.

Patient Coordinator Workshop
Patient Coordinator Workshop

Patient Coordinator Workshop

1 DAY WORKSHOP

To enable candidates to effectively introduce the role of the patient coordinator while successfully demonstrating the importance of the role and protocols. The patient coordinator will have a good understanding on the role they play in enhancing Patient Experience and improving patient loyalty to the clinic.

Introduction to PX Management

PX Management Workshop

1 DAY WORKSHOP

This workshop is designed to enrich clinic managers on how to run a patient centered clinic. It will provide an understanding on how to manage focusing on both patient perceptions and business outcomes. By having the right management focus we can create a patient centered clinic where we keep our patients in the center of whatever we do. This leads to engaged patients, engaged employees and most importantly a successful healthcare business.

Webinars

Webinars

WEBINARS

Our short webinars Patient experience experts will share well tested practices-strategies that will help clinic managers/CXOs to to increase their knowledge on patient experience leadership.

Designing the Patient Experience to meet your patients needs

Designing the Patient Experience to meet your patients needs

Eniko Simon-Sheeran

Creating the culture that supports Patient Experience

Creating the culture that supports Patient Experience

Eniko Simon-Sheeran

Open

+971 56 480 2548    |    info@pallasmanagementsolutions.com