PX Consultancy

TRAINING FOR THE ENTIRE TEAM

PATIENT EXPERIENCE CONSULTANCY

We at Pallas Management Solutions strongly believe that a positive patient experience should be the foundation of any management system we implement.
All actions and decisions should be driven by a desire to achieve patient experience excellence.

We aim to help clinics improve their patient experience performance by providing the Patient Experience Enhancement Program.

Develop a roadmap for success

Whether your clinic has hit a wall trying to improve its patient experience or you’re just getting started on your journey, Pallas Management Solutions can help you achieve better performances as a team and better results as a clinic.

Starting with a comprehensive clinic assessment, we will generate a customized roadmap. This roadmap is populated with recommendations tailored to your clinic`s current status and aligned with its future objectives.

DEVELOP A CUSTOMIZED PATIENT EXPERIeNCE
ENHANCEMENT PROGRAM

Pallas Management Consultancy guides clinics towards superior customized patient experience.
Our systems are bespoke and we do not use nor advocate off-the-shelf solutions. This insistence on customised, highly tailored strategies means we are able to empower the clinics we work with to take control of their own development.

Clinic stakeholders are better equipped to train their staff in the principles of service and superior patient experiences.
We help you create, customize and deliver Patient experience enhancement training sessions that reflect your business culture and the needs of your staff.

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Goal: Understand the current culture from various perspectives

MILESTONE 1

  • Focus groups
    • Associates
    • Leaders
    • Patients
  • In-depth interviews
    • Key Stakeholders
  • Mystery shopping
  • Data Review
  • Service excellence infrastructure review
DELIVERABLE:
Thorough report with gap analysis core recommendations and critical steps.

Goal: Articulate vision and lay a firm foundation for behavior and operational change.

MILESTONE 2

  • Kickoff
  • Service vision
  • Leadership development plan
  • Power of One
  • Service team action plan
  • Standards and competencies
  • Engagement and standards coaching
  • Individualized leadership coaching

DELIVERABLE:

Clear action steps and metrics for results.

Goal: Drive behavioral changes that are aligned with vision.

MILESTONE 3

  • Leadership workshops
  • Train – the – Trainer
  • Organization – wide training
  • Operational alignment of processes and standards
  • Onboarding
  • Individualized leadership coaching
DELIVERABLE:
Clear action steps and metrics for results

Goal: Reinforce alignment and continue raising the bar on service excellence.

MILESTONE 4

  • Monitor satisfaction data
  • Annual work plan
  • Ongoing leadership development
  • Ongoing standards training
  • Ongoing recognition
  • Ongoing operational alignment
  • Individualized leadership coaching
DELIVERABLE:
Best practice expertise to continue raising the bar.
Open

+971 56 480 2548    |    info@pallasmanagementsolutions.com