PX Consultancy

PX Consultancy

Designing the Patient Experience

At Pallas Management Solutions we strongly believe that a positive patient experience should be the foundation of any management system we implement.
All actions and decisions should be driven by a desire to achieve patient experience excellence.
We aim to help clinics improve their patient experience performance by providing the Patient Experience Enhancement Program.


Whether your clinic has hit a wall trying to improve its patient experience or you’re just getting started on your journey, Pallas Management Solutions can help you achieve better performances as a team and better results as a clinic.

Starting with a comprehensive clinic assessment, we will generate a customized roadmap. This roadmap is populated with recommendations tailored to your clinic`s current status and aligned with its future objectives.


Pallas Management Consultancy guides clinics towards superior customized patient experience. Our systems are bespoke and we do not use nor advocate off-the-shelf solutions. This insistence on customised, highly tailored strategies means we are able to empower the clinics we work with to take control of their own development.

Clinic stakeholders are better equipped to train their staff in the principles of service and superior patient experiences. We help you create, customize and deliver Patient experience enhancement training sessions that reflect your business culture and the needs of your staff.

Goal: Understand the current culture from various perspectives


  • Focus groups
    • Associates
    • Leaders
    • Patients
  • In-depth interviews
    • Key Stakeholders
  • Mystery shopping
  • Data Review
  • Service excellence infrastructure review
Thorough report with gap analysis core recommendations and critical steps.

Goal: Articulate vision and lay a firm foundation for behavior and operational change.


  • Kickoff
  • Service vision
  • Leadership development plan
  • Power of One
  • Service team action plan
  • Standards and competencies
  • Engagement and standards coaching
  • Individualized leadership coaching

Clear action steps and metrics for results.

Goal: Drive behavioral changes that are aligned with vision.


  • Leadership workshops
  • Train – the – Trainer
  • Organization – wide training
  • Operational alignment of processes and standards
  • Onboarding
  • Individualized leadership coaching
Clear action steps and metrics for results

Goal: Reinforce alignment and continue raising the bar on service excellence.


  • Monitor satisfaction data
  • Annual work plan
  • Ongoing leadership development
  • Ongoing standards training
  • Ongoing recognition
  • Ongoing operational alignment
  • Individualized leadership coaching
Best practice expertise to continue raising the bar.

Healthcare Business Consultancy

Healthcare Business Consultancy

Our Unique Approach

We at Pallas Management Solutions believe that strong and professional clinic management is the cornerstone of any sustainable and successful
dental clinic. Most dental clinics are made up of very talented dental professionals but it is often the efficiency within the management process
and day-to-day operations that is lacking.
Our unique approach aims to balance the commercial reality of your dental clinic with the individuality and
personality that your practice represents.

When working with us
on a consultancy basis we aim to help you:

  1. A much more effective and motivated team
  2. Significantly improved practice efficiency
  3. Appropriately budgeted practice overheads and operational costs
  1. A patient experience that establishes loyalty
  2. Increased revenue and profits
  3. A visible reduction in stress and anxiety from the dental team


Our membership provides you with access to all our workshop programs and growing value of resources to support you with the creation of patient experience excellence in your organization.


Enjoy All The Benefits
Of Being A PX Plan Member


Marketing Consultancy

Marketing Consultancy

We Create Unique and Powerful Brand Identities
& Marketing Strategies

At Pallas Marketing, we offer bespoke and individually-tailored marketing tools to dental clinics in the UAE. We work closely with our clients to
understand their vision, mission, values and objectives. This multifaceted approach means we are able to create a unique and powerful
brand identity and generate an effective marketing strategy to drive business growth.
Our team of marketing professionals and graphic designers are experts in the field of dental business marketing.
We’ll strategize solutions to help increase your clinic’s client base and improve its market share.

  • Fully branded and bespoke marketing campaigns
  • Complete branding for new clinics or re-branding for existing clinics
  • website Design, Development & Search Engine Optimization
  • Social media STRATEGY, management & Creation
  • Practice print material, such as brochures, patient information leaflets, posters, referral cards etc.
  • Photography
  • Promotional videos

Finance Consultancy

Finance Consultancy

Intelligent accounting and finance management
to support your business

One of the fundamental keys to achieving business objectives is intelligent accounting and finance management.
At Pallas Finance, we ensure that your practice is compliant with the UAE Laws and Regulations and we facilitate you
powerful tools to help the implementation of strategies for future growth.

  • Accounting System Design and Setup
  • Bookeeping
  • Training for employees
  • Month end Financials
  • Budgets and projections
  • Audit preparation
  • Cash flow analysis
  • Accounting policies and procedures implementation
  • Inventory management
  • Tax Returns and VAT support