These consists of 1-2 day hands on workshops that provide each member of the team to learn in a classroom setting.
We provide training from receptionists, nurses, clinicians and managers with one goal; to empower them with the skills
that will positively impact how they deliver patient experience in clinics. All of our workshops are run by patient experience
leader and expert educators.
This one day workshop is specifically designed to upskill your front desk team in areas that enable them to continuously provide professional and compassionate care to patients. They will help that have a clear understanding on the importance of their role in shaping excellent patient experience whilst ultimately positively affecting business outcomes.
The will be 3-5 minute learning segments consisting of brief webcast videos or podcasts that address a variety
of patient experience topics. The topics will provide ideas, recommendations and opportunities aimed at
addressing and helping to excel the patient experience.
Defining the Patient Experience
The four most important elements of the patient experience
BECOME A MEMBER
Our membership provides you with access to all our workshop programs and growing value of resources to support you with the creation of patient experience excellence in your organization.
Our webinars are facilitated by patient experience leaders from all over the world and they will be sharing proven practices and
strategies that you can implement in your own organization..