To enable candidates to effectively introduce the role of the patient coordinator while successfully demonstrating the importance of the role and protocols. The patient coordinator will have a good understanding on the role they play in enhancing patient Experience and improving patient loyalty to the clinic.
Delegates will learn:
Understanding of the Patient Experience and the PCO`s role in the experience
Implementing the role of the PCO in your clinic
Introducing the PCO to patients
Creating a patient friendly environment
Recognizing business opportunities developing the ability to turn enquiries into real appointments
Designing the patient journey – protocols to support the journey
Building rapport with patient
Presenting a treatment plan
Dealing with objectives
Financial education and awareness – talk about money confidently
Eniko’s expertise comes from a specialist education in the field of dental business management, as well as several years of first-hand experience working in the dental industry in the UK and Dubai.
Eniko completed a business management diploma in the UK, specialising in dentistry. She continued working in dental clinics before being inspired to create Pallas Management Solutions.