This workshop is designed to enrich clinic managers on how to run a patient centered clinic. It will provide an understanding on how to manage focusing on both patient perceptions and business outcomes. By having the right management focus we can create a patient centered clinic where we keep our patients in the center of whatever we do. This leads to engaged patients, engaged employees and most importantly a successful healthcare business.
Delegates will learn :
The definition of Patient Experience and its 4 elements
The importance of Patient Experience management
Designing the Patient Experience
Creating the culture that supports service excellence
Eniko’s expertise comes from a specialist education in the field of dental business management, as well as several years of first-hand experience working in the dental industry in the UK and Dubai.
Eniko completed a business management diploma in the UK, specialising in dentistry. She continued working in dental clinics before being inspired to create Pallas Management Solutions.