Patient Coordinator Workshop

Patient Coordinator Workshop

Patient Coordinator Workshop

To enable candidates to effectively introduce the role of the patient coordinator while successfully demonstrating the importance of the role and protocols. The patient coordinator will have a good understanding on the role they play in enhancing patient Experience and improving patient loyalty to the clinic.

Delegates will learn:

  • Understanding of the Patient Experience and the PCO`s role in the experience
  • Implementing the role of the PCO in your clinic
  • Introducing the PCO to patients
  • Creating a patient friendly environment
  • Recognizing business opportunities developing the ability to turn enquiries into real appointments
  • Designing the patient journey – protocols to support the journey
  • Building rapport with patient
  • Presenting a treatment plan
  • Dealing with objectives
  • Financial education and awareness – talk about money confidently
  • Service recovery that leads to loyalty

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