Introduction to Patient Experience Management (for clinic managers)

Introduction to Patient Experience Management (for clinic managers)

Introduction to Patient Experience Management (for clinic managers)

This workshop is designed to enrich clinic managers on how to run a patient centered clinic. It will provide an understanding on how to manage focusing on both patient perceptions and business outcomes. By having the right management focus we can create a patient centered clinic where we keep our patients in the center of whatever we do. This leads to engaged patients, engaged employees and most importantly a successful healthcare business.

Delegates will learn :

  • The definition of Patient Experience and its 4 elements
  • The importance of Patient Experience management
  • Designing the Patient Experience
  • Creating the culture that supports service excellence
  • Measuring the experience and improve services
  • Service Recovery

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