Who we are?

WE ARE THE SOLUTION

Pallas Management Solutions is a leading healthcare management consultancy, committed to improving the way healthcare organisations operate. Pallas provides expert consulting, leadership development and patient experience training programs to help healthcare organizations transform their culture and shape the patient experience.

PATIENT EXPERIENCE CONSULTANCY 100%
CLINIC MANAGEMENT CONSULTANCY 100%
PATIENT EXPERIENCE PLAN

Our Mission

Our Mission

We at Pallas Management Solutions are devoted to creating a platform to improve and enrich the knowledge of patient experience and it’s importance in today`s healthcare. With our Patient Experience Solutions we provide learning opportunities for the whole team, focused on Patient Experience knowledge that our clients can benefit one thing in mind – To Elevate The Human Experience in Healthcare.

Our Vision

Our Vision

Our vision is to transform healthcare for the better by shifting focus back to an element we consider one of the most important- the human aspect of healthcare. To bring the human experience to the forefront so it becomes synonymous with healthcare organizations’ as a must have in order to run a successful healthcare facility.

CASE STUDIES
British Dental Clinic

British Dental Clinic

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Dr. Tosun Dental Clinic

Dr. Tosun Dental Clinic

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LATEST FROM THE BLOG

THE BLOG

Strategies to achieve Patient Experience Excellence

Strategies to achieve Patient Experience Excellence

As healthcare is becoming a more consumer-based business, it is inevitable we need to focus on service excellence. What is Service Excellence?

How important is it to evaluate and improve your patient experience?

How important is it to evaluate and improve your patient experience?

Measuring patient experience and satisfaction can be a challenge because really, how can you judge the quality of your patient service level?

Engaging your employees – why is it matter so much?

Engaging your employees – why is it matter so much?

Retaining a team is great for consistency especially in the dental industry as it allows for patients to build rapport with not only dentist but also the support team. I don’t know about you but for me there is nothing nicer than walking into your regular clinic

Who decides what’s great? Finding champions for your practice

Who decides what’s great? Finding champions for your practice

When you are thinking about achieving customer satisfaction in your practice, is that really all you want? Satisfied customers, as Ken Blanchard proposes in his book ‘Raving Fans’, just aren’t enough

Leadership that supports Patient Experience Culture

Leadership that supports Patient Experience Culture

Most of the clinics I work with or visit share the fact that they do everything for their patients, and that their main goal is to make sure their patients are happy.

Where does Customer Care start?

Where does Customer Care start?

If you are taking the time to read this article you are probably one of those people who think that they provide good customer service. You may also, by reading this article, want to make sure that you are doing everything that you can to stay up to date.

Clinic Manager to a Patient Experience Consultant ‘My Journey”

Clinic Manager to a Patient Experience Consultant ‘My Journey”

Clinic Manager to a Patient Experience Consultant ‘My Journey” Author: Emma Louise Pym (Client Relationship Manager & Consultant) Having been a Clinic Manager at a prestige Dental Clinic

Patient Experience vs. Patient Satisfaction

Patient Experience vs. Patient Satisfaction

I think we all agree that Patient Experience Excellence should drive every clinic’s decision-making process. As with anything we do in our clinics, we should keep the patient experience at the forefront of our decisions.

Leadership

Leadership

How you manage your Dental business can give you a significant advantage against other clinics. In this short management tip  I highlight a few ideas on how to be a strategic leader or meaningful leader as it called in “Funky Business” one of my favorite business book.

Why do you need an accounting system for your dental practice?

Why do you need an accounting system for your dental practice?

“I don’t know how much money I’ve got…. I did ask the accountant how much it came to. I wrote it down on a bit of paper. But I’ve lost the bit of paper.”

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+971 56 480 2548    |    info@pallasmanagementsolutions.com